Professionals from different fields (psychologists, coaches, managers, etc.) use active listening techniques in their work. Such techniques allow you to better understand what the interlocutor feels and thinks. However, methods that work in live communication may be ineffective online. It is important to understand this when using active listening techniques in coaching.
Career growth experts Gianpiero Petriglieri and Marissa Schaffler believe that online communication requires a lot of concentration and effort. It is quite difficult to understand the real emotions of the interlocutor through a laptop or smartphone monitor. Additional difficulties are created by slow Internet and other interferences, which make it difficult to understand the intonation with which your friend speaks. German scientists conducted a study and came to the conclusion that, at an intuitive level, a person does not perceive the interlocutor as engaged in the conversation even due to the slightest delay in communication.
Don't forget about the importance overseas chinese in usa data of eye contact. Try to look straight into the camera. This is necessary in order to support and understand the interlocutor. Remember the six techniques of active listening and do not get distracted.
Active Listening Techniques for Telephone Sales
Listen with your body
Listening attentively is always more difficult than speaking. Find a comfortable position that will become a support in the conversation. To understand the interlocutor, try to listen with your whole body. This is self-care and the formation of a resourceful state. For example, you can move away from the computer screen, take a more comfortable chair. If it becomes chilly, throw a jumper over your shoulders. In a stable and comfortable state, you will be able to calmly choose how to react to the opponent's phrases: answer immediately or take a pause.
Taking a comfortable position is very important in the process of online conversation. It helps to establish quick contact between the speaker and the listener. Prepare comfortable conditions for yourself to attentively perceive the opponent. Mentally prepare for the upcoming conversation, do a little breathing exercises (inhale-exhale, inhale-exhale).
Conduct a short observation: how you listen to your interlocutor during a live conversation and during an online meeting. Think about what you need to do for your convenience so that nothing interferes with your attentive listening.
Sound support
We respond with our voice to support the interlocutor. This is a traditional technique of active listening. We respond without thinking, “uh-huh,” “yeah-yeah,” to show our interest in the conversation. This technique does not need to be trained. It needs to be memorized. Constantly repeating the same sounds can throw the interlocutor off track.
Everyone who has had experience of telephone communication has mastered the techniques of voice support. Sound lets a person know that he is heard and understood on the other end of the line. Silence can disappoint and cause doubt.
Active Listening Techniques for Online Sales
From time to time, you should "sound" for yourself. For example, you can exhale loudly. If your interlocutor is talking about his difficult life situation, such an action will be a signal to him and a reminder to yourself about the need for support and understanding.
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