A gain in productivity is possible due to the platform's ability to integrate with other technologies, such as chatbots, virtual agents and artificial intelligence.
Furthermore, the integration of information allows the attendant to spend less time searching for information necessary for their work, as they will now have all this information at their disposal.
Thus, a cloud contact center can considerably reduce the costs of a customer service operation, also due to the lower investment required to implement the solution, which does not require infrastructure. This makes it easier to maintain the solution, evolving and gaining in productivity.
5. Control of information
With a cloud contact center, you gain full control over contact flows, activities, queues, among others.
Everything you need is integrated into the system, with the azerbaijan whatsapp data aim of automating tasks, generating information about the customer journey, storing histories and, ultimately, improving, of course, operational efficiency.
On a single platform, you control all user interactions, which allows customer service with greater corporate security, stability and functionality.
Agents, supervisors, managers and administrators use the same interface. This avoids wasted time and conflicting information.
What is Tactium Cloud
Tactium Cloud is the operating platform for your contact center in the cloud. It consists of several Tactium cloud packages, adapted to each need, with management, backup and maintenance included.
The system was created for the cloud processing needs of small call centers, but is also available for larger operations.
Advantages of Tactium Cloud
With more dynamic, secure and reliable services, Tactium's cloud product is web-based. In other words, you can access it from your browser. And best of all: Tactium Cloud itself backs you up.
Before this facility, it was necessary to rent a ready-made server, with Tactium installed, to connect to the client's network, also requiring the need for telecommunications structure and server infrastructure (such as network and IT).
Easier, faster and cheaper, the system already has a pre-installed base. The main idea is to provide this convenience to the customer, so that hiring a Contact Center is done with less complexity.
Tactium Cloud brings more benefits, such as fast delivery, access from anywhere and the possibility of choosing your preferred package – which can be customized.
Tactium Cloud brings the features and benefits of Tactium Omni, Tactium CRM and Tactium IP. In ready-to-use packages, the system operates faster, more securely and with unmatched cost-benefit.