Online consultant for the site: free or paid version

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Before installing an online consultant on a website, most webmasters think about which service is better to use: a paid one or a free one? It is not for nothing that they say that free cheese is only in a mousetrap. The website owner must realize that if the service is free, then the opportunities it offers to the consultant and the visitor will be limited.

Number of requests to the manager

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Let's look at useful additional chat functions jiangsu mobile phone numbers database that are usually not available in free versions:

History of correspondence. If all dialogues with the visitor are saved, the consultant can quickly navigate any situation, not ask a million questions that have already been answered, and, if necessary, rely on previously specified information.

Consultant rating. The function allows the user to rate the operator's level on a point scale. Therefore, the site owner, based on the ratings, can reward professionals and find a replacement for unqualified personnel.

Chat transfer. Using this function, one consultant can transfer a chat with a user to another. This scheme is relevant for sites with complex topics and systems, in which one consultant cannot answer all the client's questions.

User information. This is the consultant's ability to quickly obtain additional information about the client. The function is relevant for sites with high activity, where the manager is required to respond to requests from all visitors as quickly as possible. If he has user data, the dialogue will be significantly reduced.

Application for smartphones. This will please, first of all, the clients themselves, because now is the era of mobile gadgets, and home computers are fading into the background.

File transfer. A useful function for resources that actively work with documents or small files. The visitor has the opportunity to quickly send the necessary file to the consultant to resolve their issue. There is no longer a need to upload files to hostings and specific services and exchange links with the consultant.

And these are far from all the possibilities that paid versions of such systems usually have. Due to the use of online consultants, users will always be satisfied with the quality of service, since solving their problem will take a minimum of time.

If you can install a paid online consultant on your website, rather than a free one, don't miss the chance. But don't underestimate the capabilities of free services either. Thanks to them, interaction with clients will also be faster than exchanging letters.