By sending an SMS with a request to evaluate the service or product. The message can be sent on the day of purchase, attaching a link to the form to fill out. Those who are thinking about how to get a review should remember that this method is not very convenient for the client, since it requires him to go from SMS to the browser using a suspicious link. At the same time, most people read messages more often than letters sent to e-mail or notifications in their personal account on the site.
By calling and asking the customer's opinion about the purchase. During the conversation, you can get detailed feedback that will help improve the service or product. Having received the buyer's consent, you can publish part of the conversation on the website, which will allow potential customers to read the review.
Companies that are thinking how does botim workabout how to get a review and increase their rating can ask the buyer to share their opinion not on a branded resource or in an application, but, for example, on Google Maps. It is better to immediately send the client a link to the response form. This will increase the chances of getting a rating compared to having to independently search for the right company.
Ways to get feedback
Algorithm for creating a link for a review in Google Maps:
Go to Google Places API.
Enter the company name indicated in the Maps and the address in the special field.
Copy the company ID tag that appears.
The finished link will be too long, so it is better to shorten it using any special service. After that, the link with the form to fill out can be sent to clients, for example, via SMS.
The first, obvious and simple way to get a review is to ask the consumer to leave it immediately after the purchase. However, you can also ask those who have purchased the product before to rate it.
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Alexander Kuleshov
Alexander Kuleshov
General Director of Sales Generator LLC
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Over the past 7 years, we have conducted over 23,000 comprehensive website audits and I have learned that all of us as leaders need clear and working algorithms for our marketing and sales.
Today we will share with you 6 of the most valuable documents that we have developed for our clients.
Download for free and implement today:
Step-by-step guide to creating marketing KPIs
Template for calculating KPIs for a marketer
9 Examples of Universal Selling Commercial Proposals
Upgrade your CPs to close more deals
How to make KPI for the sales department so that profits grow by 20% or more?
Step-by-step template for calculating KPIs for OP managers
Checklist of 12 main indicators for website promotion
Find out what metrics are needed to properly optimize your website
40 Services for Working with Blog Content
We have collected the best services for working with content
How to define your target audience withou