However, there are some precautions

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to keep in mind: the answers from the operators must be very exhaustive to avoid that the customer does not solve his problem, furthermore it is good practice to send an automatic response in which the customer is informed that his assistance request has been taken into consideration and that, as soon as possible, he will receive an answer: this means offering the customer a good assistance and purchasing experience. Ticket support: some e-commerce sites make it possible to open a ticket by filling out a form. This means that the customer will write his questions and/or problems in the appropriate space, send it to customer support, who will contact him shortly.

This method is free and fiji business email list very fast for the customer, who simply has to wait to be contacted, but it is also advantageous for the company that has the time necessary to find all the information offering truly complete assistance and a very professional experience. The only advice I want to give you is to specify, in the ticket opening and form filling box, the company response times, to reassure the customer. Social Customer Care: With the expansion of the use of social networks, companies could not help but seize the opportunity to use these free platforms as a place to optimize customer care.

In fact, many customers contact companies through social networks which are easy to use, immediate and from which they can obtain very rapid responses. And the company can save on staff dedicated to “traditional” customer care. customer care chat 3 customer care examples to take inspiration from I'd say I've told you everything I know about the world of customer care: what is it, what does a customer care representative do, its advantages and what are the main tools… Before saying goodbye, I would like to give you 3 examples of customer care that I recommend you take inspiration from: Amazon: it did not become a giant by chance or pure luck in fact, Jeff Bezos, does not hide that he has always put the customer at the center making his experience easy, fast and without complications.