EDM, customer service conversation

[aminaas1576]

Every customer is a regular customer of store manager Mark, the customer service alchemy of Maobai Market
In the market, the greatest value provided by Furry Market is information integration and information transparency in the pet industry; within the team, the most valued value of Furry Market is customer relationship management. Because pet products are repurchase products, building customer loyalty can reap considerable commercial value.

Implementing the company's personality, the 24/7 store manager Mark is behind teamwork
From Facebook fan pages, websites, s, LINE official south africa email list accounts to text messages, Furbaby Market customers can get the service of "Mark Store Manager" no matter where they go. Through the role of store manager Mark, the Furry Market creates the atmosphere of an offline pet products store. Store manager Mark serves pet owners thoughtfully online.

The Maohai Market team implements the spirit of customer service and uses Omnichat to integrate customer service on the website, Facebook, and LINE. Maintain a consistent brand persona across all channels.
Behind Store Manager Mark is the cooperation of a team. How can Maobai Market allow everyone in the team to talk to customers according to the persona of Store Manager Mark?