If necessary, at the request of the client, it transfers the dialogue to the operator. Such a robot can take on most of the work of operators, freeing them up for more complex tasks and non-standard questions. This way, you can reduce the time spent calling customers, reduce the downtime of repairmen and reduce profit losses for the company. According to the scenario we developed, the Voice Robot called clients the day before the scheduled date of their visit to the auto center and either confirmed the appointment or helped the client change the date or cancel it. Result In two weeks, the robot made 1,381 calls, and 85% of clients confirmed the appointment. In the first week, it correctly processed 74% of calls.
Following the test week, we analyzed the robot's new zealand cell phone number list customer responses and refined the script. After that, we managed to achieve a 98% rate of correct work on processing applications.Almost every restaurant uses promotions for its customers' birthdays, offering a 3-10% discount on the day of the celebration and two or three days after. about the discount when they are already sitting in the restaurant. The special offer does not affect their choice of establishment. We tell you how you can restore the effectiveness of the promotion and more than double the number of restaurant reservations. Client Features The restaurant that contacted us is a large and well-visited restaurant, but the competition in its industry is quite high, and the halls are rarely 100% full.
The most profitable format for any restaurant is booking for an event: birthday, anniversary, wedding, New Year, corporate party. If a company is gathering, it will always have a high check. But how to stand out from the competition with the restaurant rental service for events? Our customer decided that automation could help with this and contacted us. Finding a solution We began our work with a thorough analysis of the industry and competitive environment of the client's project. The study showed that our client competes directly with many other restaurants and, although it is in no way inferior to its neighbors, it does not make unique selling propositions to its guests. Visitors choose a restaurant for an event based on various factors: based on my past experience and reviews; prices; location of the restaurant; menu; interior, music; the size of the halls.