Day 1: Go to the field
On the first day, she recommends going into the field, in other words, doing a Gemba , a Japanese term meaning "the place where things happen". Doing a Gemba is a Lean practice that allows you to meet people in their environment, to understand how they work and their problems.
This approach allows you to confront your opinions with reality, interpretations and to explore the (sometimes) hidden reasons behind actions. It is also a mark of respect towards those who make the company's products.
A Gemba cannot be improvised. It requires preparation: list what you want russia telegram data to observe, notify the people concerned and explain the process. It is important to do Gemba regularly and with the "right" people, distinguishing between Team Gemba and Client Gemba .
Day 2: Defects and non-quality
Day two is dedicated to identifying defects and non-quality. Customer complaints are full of valuable information for spotting these defects… if you dare to “lift the rug”! Encouraging team members to express themselves freely about product defects is a good practice, which can include a vote to determine the “most penalizing defect.”