This is evidenced by the results from another
Posted: Mon Feb 10, 2025 10:58 am
In second place, respondents indicated (no less important) the brand's ability to retain existing customers.
This also confirms the truth of the story I told you at the beginning of this newsletter – good customer service affects not only customers who are yet to make a purchase decision, but also those who have already made a purchase.
part of the Superoffice study I am discussing, in which respondents were asked directly how the level of customer service translates into brand loyalty.
In this case, as many as 71% of them agreed that servic indonesia telegram data e has an important impact on loyalty.
customer service and loyalty – customer service
Source: SuperOffice, 2024
However, for us to be able to call our service adequate, we must ensure that it is consistent with the expectations of our customers.
So let’s consider this…
This also confirms the truth of the story I told you at the beginning of this newsletter – good customer service affects not only customers who are yet to make a purchase decision, but also those who have already made a purchase.
part of the Superoffice study I am discussing, in which respondents were asked directly how the level of customer service translates into brand loyalty.
In this case, as many as 71% of them agreed that servic indonesia telegram data e has an important impact on loyalty.
customer service and loyalty – customer service
Source: SuperOffice, 2024
However, for us to be able to call our service adequate, we must ensure that it is consistent with the expectations of our customers.
So let’s consider this…