Setting up data processing parameters

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The ability to customize call and message processing parameters depending on the company's tasks and needs.

Generate reports and notifications
The system sends notifications to Telegram within 3-5 minutes after a call if problems arise. It is possible to create customized reports for individual tasks.

One of the imot.io clients shared his impressions after the pilot:
Problems with question evaluation : Vlad noted that the system they had previously worked with had a working tool, but did not allow setting semantic blocks for question evaluation. The system required manual input of all possible interpretations of words and their location in the sentence, which significantly increased labor costs and the belgium mobile database complexity of setting up communication evaluation.
Promises Didn't Live Up To : Initially, contractors promised to connect a neural network to automate the assessment of more complex questions (for example, tracking diminutives in managers' speech). However, in practice, the tool turned out to be unfinished, and such functions either did not work or cost significantly more than expected.

High cost of use : During the piloting process, it became clear that the use of the imot.io speech analytics system was quite expensive. For example, the rates for analyzing one request (token) were one and a half rubles per minute, which led to significant costs when analyzing a large volume of requests and a large number of calls.
Vlad expressed disappointment in both the system's capabilities and its cost, despite initial expectations regarding the use of neural networks and other automated solutions.