How to communicate with subordinates if you have a serious conversation coming up and you really want it not to be in vain? Clearly formulate your goals. Determine why exactly you are starting this conversation - then it will become clear in what vein to conduct it. Here are some useful rules that will come in handy in any case:
Don't generalize - discuss the specific situation
"Today you came to the office not at 9 a.m., but at 9.20. The day before yesterday it was the same. Let's talk about it." That is, an event occurred, you clearly voiced it and offer to discuss it. A completely wrong approach, typical for manipulators who want to cause a scandal, is to generalize without providing specific facts. For example, like this: "You are regularly late, everyone knows that it is useless even to call you in the morning: you are sleeping." You will not get normal feedback with this approach.
React quickly to cameroon email list events by providing timely feedback
For example: "You had a meeting with a VIP client today. Let's discuss what you managed to achieve." And the following would sound completely different: "What did you talk about a couple of months ago with that VIP client? Did something go wrong there? Let's remember." And now, well, problems need to be solved immediately, and not wait two months.
Use only accurate, verified information
For example, you say something like this: "You talked to this client today, and I noticed that you didn't offer him to fill out a new version of the questionnaire." The subordinate is happy that the boss is monitoring his work, noticing details and, therefore, calmly participating in the discussion of the situation. But you can also say something like this: "There is talk that you don't fill out questionnaires for clients at all." What will happen next is only a "who will win" argument, but certainly not a constructive dialogue.
Give the floor to the subordinate, give him the opportunity to directly participate in solving problems
For example, a question like this: "What can be done in a situation where a client was ready to place an order, with an extra charge for urgency, but at 9:30 no one picked up the phone in the office? And how can such cases be prevented from happening again?" Let the employee suggest a solution. This will teach him independence and increase his sense of responsibility for his actions.
In addition, if you do not communicate with your subordinates enough, do not give them the opportunity to speak out, then at some point you can completely lose control of the situation. There was such a case: an employee did not submit a monthly report on time. The boss was unhappy, even scolded her for this, and the reason turned out to be that literally a couple of days ago the reporting procedure had been changed (both the deadlines and the format of data collection, which now had to be entered into the centralized system immediately). The boss did not know this, and the employee had already done everything according to the new rules, which earned her praise, not a reprimand.