Make your customer feel welcomed

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Proactive steps to follow:

Acknowledge the problem
Empathize with the customer
Clearly lay out the next steps for the customer
Regular contact with the customer in need of service
Update them on the progress of the solution
Check back to make sure the problem is solved to their satisfaction
Secret #5: Focus on building a relationship rather than making a transaction
What would you say is the most important aspect of any relationship? We believe that trust is essential to developing an atmosphere of caring and competent support.

And how do you build that? By consistently & courteously guiding your customer through every step of your interaction with them.

The Opening

with a warm opening:

“Thank you for calling (Your Company) today”
“It’s a great day at (Your Company)…”
“Good afternoon, this is (Your Name) with (Your Company), how can I help you today?”
The Middle of the Conversation

After your customer has stated their egypt telegram data problem or the reason for the call, reply with:

“I can help you with that.”
“I’ll be happy to help you with that.”
“That’s something I can take care of for you.
Leave With a Smile

“Thank you for calling us today.”
“Thanks for calling and you have a great day.”
“We appreciate your business and have a great day.”
“If there is anything else we can do for you, just give us a call.”
Secret #6: Courtesy is the #1 tool of every customer service rep
How do you feel when someone lets you in the lane in front of them in traffic? Or how about when someone holds the door open for you at the market, or lets you in front of them when you have just a few items? Probably pretty good.