Tools for building communication with clients

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These tools allow businesses to increase conversion and expand their customer base, while potential buyers receive interesting offers in a game format without having to watch monotonous intrusive advertising.

Telephony without interruptions and “smart” call processing
If incoming calls remain unanswered, then customers leave - not having reached the organization, they begin to work with other sellers or service providers. To minimize such risks, there is a panama mobile phone numbers database virtual PBX (VATS), which has about 60 functions.

But large companies often require a more customized service, so a tool called "Corporate PBX" (CATS) was created for them. It is used to organize telephony and call centers, and connect various structures in large organizations into a common network. This service is developed on the basis of Russian software and is included in the register of the Ministry of Digital Development.

KATS collects conversation records, statistics, order and request history. In total, this customer communication service includes approximately 1,000 functions, one of the most important of which is the ability to reserve. Usually, if there is no Internet on the client's own PBX, then telephony becomes impossible, and if a violation occurs in the local network, then employees cannot even communicate with each other. Reservation allows you to install two identical versions of the program on top of each other, connected to each other. If one of the versions fails, the second one is automatically connected.

The service can be combined with any other internal system, including CRM and other software from various developers.

Tools for building communication with clients

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End-to-end analytics and call tracking
In 2022, companies had to quickly look for new promotion channels and create online advertising anew on the fly. Thus, advertising budgets in Telegram in March - June 2022 increased by 591%, and in VKontakte - by 146%.

This situation has led to the fact that the role of marketing and sales analytics systems that increase the effectiveness of advertising has grown significantly. Many tools have been developed for this purpose, including Russian ones. One of them is an end-to-end analytics service with the ability to track calls. It collects information from analytics and CRM services and from advertising systems, determines income from each advertising channel, identifies what offer the call was made about and how much each call costs.

There are two types of call tracking:

Static – each advertising channel (billboard, sales manager, advertising block in the media)