Do you know how to choose the best IT support software ?

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A survey by the international business school INSEAD revealed that companies that invest in new information technologies can increase their chances of gaining more market share from 35% to 74%.

In other words, technologies are already an essential part of any company and need to continue to be so if the company wants to grow and conquer its space in a growing competition.

But along with this focus on technology, it is essential that there are also the necessary investments so that the Information Technology area is able to offer quality support to employees in other areas of the company.

That’s where IT support software comes in ! Don’t know moj database one to invest in? Don’t worry, we have the answers!

How important is IT support?
IT support is increasingly gaining importance in companies due to its range of services provided to help professionals who have questions or problems using technologies.

They are responsible for ensuring that all tools, systems and servers are functioning correctly, in addition to frequently seeking processes that guarantee the protection of organizational data.

What is the role of IT support software?
In other words, the IT support area has several responsibilities, which can be facilitated by adopting software that makes the routine more productive, organized and efficient.

Among the features that enable benefits such as those mentioned above are device management, data monitoring and maintenance scheduling.

But of course, only the best systems offer the company a single platform capable of managing not only IT calls, but also Help Desk , Service Desk and customer service , among others.

What are the benefits of IT support software?
While we’ve already mentioned some of the benefits above, it’s clear that an IT support tool offers businesses much more. Let’s take a closer look at some of these points.

1. Demand management
As we mentioned earlier, one of the main benefits of investing in IT support software is the possibility of being able to monitor all demands more closely and better organize the routine of the entire Information Technology team.

In addition to organizing calls, the team can also use this technology to create a database, histories from different departments and automate processes.

2. Speed ​​and efficiency
There is no doubt that this is one of the main benefits when we talk about IT support software.

With faster and more efficient service , the biggest benefits of investing in support tools are increasing agility and efficiency in resolving calls.

When we automate processes, there is a tendency for errors and resolution times to decrease, especially for simpler issues.

After all, with the right technology we can create knowledge bases that can be updated as new demands and questions arise. This, of course, creates the possibility of continuous improvement.

3. Implement a service SLA
In IT support, the service SLA plays a very important role: ensuring that the service provider can offer a quality service within pre-established parameters.

Time to resolution , first response time, and tickets resolved at the first level are just some of the benefits that SLA and IT support software offer.


How to choose the best IT support software for my company?
With so many options on the market, it is difficult to know which one offers the best cost -benefit for the organization. Not to mention that there are companies that look more at cost, while others prioritize benefits.