With reports, metrics and indicators, you are able to make decisions and organize more accurate strategies, in addition to structuring goals, reducing rework, reducing costs and, of course, increasing results.
Current software allows you to obtain more precise metrics, comprehensive indicators and much faster reports.
In addition, the possibility of cross-referencing data to obtain information adapted to your needs increases the strategic scope for decision-making.
VoIP (IP telephony)
The cost of phone calls has always been a serious issue for the contact center industry.
This issue was left behind with the arrival of VoIP telephony. The acronym stands for Voice over Internet Protocol and means, in short, making calls over the internet.
Using this system, the operator's voice transmission is algeria whatsapp data transformed into a digital signal, sent online to the customer, without the normal telephony costs.
Additionally, VoIP allows the operator to work from anywhere, opening up space for remote work.
Voice Robots
Voice robots are computer programs that simulate human service when speaking to a customer, using artificial intelligence for improvement.
They offer efficiency and competence in simpler services. These demands – which are simple and often repetitive – tend to take up a lot of time in any operation.
Therefore, by using a voice robot, your call center leaves more time for the human operator to focus on more complex situations that require greater attention.
This means a huge gain in productivity and also considerable savings for your operation.
In addition, you still offer a positive experience for customers, and your call center becomes available 24/7.
With a cloud contact center, you gain the advantage of using a cloud environment.
This makes working from home easier, as you can configure access to the system so that the agent can do so even when physically distant.
Everything you need is integrated into the system, with the aim of automating tasks, generating information about the customer journey, storing histories and, ultimately, improving, of course, operational efficiency.
On a single platform, you control all user interactions, which allows customer service with greater corporate security, stability and functionality.
Agents, supervisors, managers and administrators use the same interface. This avoids wasted time and conflicting information.