One of the best ways to do this is to let them participate

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5.- Improve your customers' engagement Customers need to feel that a company cares about their problems and is committed to offering them good service. It is not enough to bombard them with thousands of emails offering them the best. Customers need to be listened to and included in a conversation. and respond to messages. You can ask them to share their experience with other customers or comment on the blog . You can go beyond email marketing and drive customers to more participatory channels to increase their engagement. 6.- Create an App to integrate services and products Another of the most effective tricks to reduce customer turnover is to offer new ways to use your products. People are constantly looking for ways to create new tools to increase productivity .


In fact, it is common to find companies with petroleum manufacturers mailing leads products that connect CRMs and marketing automation platforms via API . Integrations usually bring good results. However, when contacting other companies, make sure that they are not your direct competition. Among its benefits you will find an increase in the interest of your clients to stay with you and even the acquisition of new clients who can get to know your brand through integration with other services. [bannerHero] 7.- Get opinions from former clients The best strategy to detect errors and correct them is to ask the customers themselves why they left. Making things difficult for them will not make them stay. On the contrary, they will probably leave with a bad opinion. You can ask them to fill out a cancellation form to find out exactly what happened . However, the most effective way is direct contact: you can call them on the phone or send them a personalized email.