If a company wants to show its seriousness, it cannot shirk responsibility and be inattentive to the promises made to clients. The contract always specifies deadlines that must be met. The blame for such violations falls on the company as a whole. If a girl did not receive her wedding dress on time, then it is not only the seamstress who is to blame, but also other employees of the salon and the owner. Someone indicated the wrong deadlines, and someone failed to distribute responsibilities correctly.
When such awkward situations arise, an obvious or hidden conflict arises between the client and the company. The outcome is the same - the upset customer may leave and never return.
There are force majeure situations that no one is immune from. But even they could be prevented if the deadlines are set taking into account possible problems and delays. Everything can be solved if enough effort is put in. Each step must be thought out. In any case, the management must try to make amends for the guilt of its team and its own inattention in order to retain the buyer.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
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I have always been concerned about skype database the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
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4 Common Reasons Why Customers Leave
The reasons for leaving, which will be discussed below, do not seem very serious. Unfortunately, any little thing can affect the client's desire to cooperate with a particular company.
Customers say that it is not very convenient for them to make purchases in your company. The reasons may be very different: the opening hours of the outlet, the location, a large crowd of people at certain times or an inconvenient entrance to the premises. For example, communication with sellers scares introverts from visiting stores. The latter problem has begun to be actively addressed by introducing self-service checkouts. This increases the company's rating in the opinion of many buyers.
Customers believe that competitors' offers are more attractive. The paradox is that even with the same pricing policy, a competitor company may have more customers, and all because of attractive advertising or original presentation of the same products.
Consumers are satisfied with the emergence of substitute products or services. The market is actively developing, some products have been completely forgotten. For example, traditional telephony has practically ceased to be used due to the spread of VoIP.
Customers have become less loyal to your brand. Some find stores with more attractive prices, others want variety, and others succumb to fashion trends. Very often, these are the reasons that become the catalyst for customer churn.