First of all, you need to understand that this is not a magic bullet that can solve all of the company's problems. It is important to maintain a realistic view of things, understand the capabilities of robotics, and get a clear understanding of where RPA will have the greatest impact in a particular company.
The success of implementing RPA technologies at an enterprise largely depends on how clearly managers and analysts understand the features of this technology. It is necessary to correctly assess which operations should be transferred to software robots, and which can be performed by current employees without reducing their quality and speed. This can be done using process discovery methods, which allow you to define a list of tasks for RPA bots without distracting the company's employees.
We must not forget about the lawyer database need for staff adaptation. Any changes in work contribute to stressful situations. It is necessary to be especially attentive to innovations that affect the direct responsibilities of employees. It is necessary to provide a dedicated module for staff training on the RPA platform. Such an add-on can clearly demonstrate how a new operation will be performed. It is important to understand that all integrations of IT solutions at the enterprise must be accompanied by appropriate training, familiarization with technologies and development of a corporate knowledge system.
Before you start implementing RPA technologies, you should create a set of indicators to analyze the effectiveness of their connection. Note that many managers make the mistake of using publicly available data from other companies as KPIs. The internal business processes of each enterprise are unique, so blind copying is inappropriate here.
A key feature of RPA developments is the need to analyze large volumes of information on possible errors (system and logical), as well as difficulties with access and communication. In this regard, there are specific requirements for the platform development team. They must undergo special training as part of the implementation of RPA. This will allow the formation of an appropriate information base, based on which it is possible to build stable processes that are resistant to errors caused by external interference.
Training of company personnel
Limitations and risks of RPA
As noted earlier, to implement RPA technologies, it is necessary to describe in detail the algorithms of business processes and the functioning of the system. It is impossible to ensure automation using software robots of operations that are performed randomly within processes. That is why the first step towards RPA is a detailed audit and description of existing procedures.
For better or worse, robots are not yet capable of completely replacing humans. Moreover, humans are responsible for the results of automated systems. When planning the implementation of RPA, it is necessary to provide a backup option for performing operations in