Useful online store order statuses

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Most online store owners do not think about the importance of certain order statuses and their analysis. As a rule, the status of orders is tracked by statuses - "New", "Processing", "Delivered" and "Cancelled". Sometimes the status "Invoice issued, awaiting payment" is used.

Many consider such a set of statuses suitable for work. In fact, this may indicate that the store's CMS is not efficient enough, the statistics capabilities are not fully utilized. As well as the level of service for clients.

Let's look at the optimal list of order statuses and look at some of them in more detail.

a. "New". No comments.

b. "Invoice issued, awaiting payment". The status is required for issuing an invoice, but can be linked to payment by credit card.

c. "Order is being processed". Useful status - it clearly shows who and when processed the order, and also helps to take into account orders forgotten for delivery. But this depends on the capabilities of the store's CMS.

d. "Order sent to customer". Useful status - you can see who and when handed lebanon whatsapp data over the order for delivery.

e. "The order has been delivered to the customer." Great, job done! No, not quite.

f. "After the order, we contacted the client." A very good status - it reminds the operator of the need to contact the client and find out whether he is satisfied with the company's work and whether he is ready for further cooperation. Or at least set up automatic sending of e-mails after a certain period of time. Unfortunately, this status is used very rarely.

g. "Order cancelled". A very useful status - analysis of statistics on cancelled orders gives reason to think about the reason for cancellation, and not only shows their percentage.

h. "Order postponed". Convenient status - customers often ask to postpone an order, or otherwise - to reserve it. The CMS setting does not reflect it in new orders, but takes it into account in the warehouse balance.

g. "Order completed." Congratulations. I hope you have gained a regular customer.

Based on materials from Anton Neznamov’s article “Order Statuses”.