Finally, these workshops made it possible to identify needs and functionalities that would help users more than a purely technically accessible application, such as video tutorials, an FAQ, a resource location section for finding help, a mobile version on which all procedures can be carried out (the vast majority of the visually impaired population prefers to use mobile phones because of their great accessibility and their integrated assistance technologies), the possibility of connecting via France Connect, etc.
We were also able to carry out user tests on the existing teleservice as well as on our models. The configuration remains essentially the same as a classic user test, provided that the user is allowed to use their own equipment and the assistance tools they are used to. This is all the more interesting and realistic and it highlights the significant flaws in the use of the teleservice.
During the first tests on the existing teleservice, we noticed that over an hour of testing singapore telegram data two thirds of the user panel did not get past the file creation form stage and some even remained stuck on the login screen without ever being able to access the authenticated space. Although all the fields were accessible and read correctly by the voice assistance, the journey was complex, and there was a lack of more visible and intuitive guidance elements on the screens, particularly in terms of the words used which were confusing and the navigation steps which were not clearly defined.