How to deal with complaints in the future

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Potential buyers often base their decisions on the experiences of other customers. If your prospective customers read a lot of bad reviews about your offer on the Internet, they will probably choose another company with a better reputation.

For this reason, it is important to avoid bad reviews at all costs. In addition to inadequate quality, poor customer service or poor accessibility can also be reasons for customer dissatisfaction.

Of course, you shouldn't just ignore such criticism, but actively respond to negative as well as positive comments about your company . This way, you can work on your company's reputation. Your customers will also notice that you are making an effort to offer them good service.


Note :
Even if you think a negative review is unjustified, you iran whatsapp data should not react rudely under any circumstances. An irrelevant response appears unprofessional and can potentially damage your reputation more than the negative review itself. This requires tact: remain polite and try to find a solution that satisfies both sides.


Set up a process for your complaints management and appoint a complaints team that has been trained in dealing with dissatisfied customers. The team should demonstrate communication skills and know exactly how your company can leave a positive impression despite a complaint.

Disappointed or dissatisfied customers need someone to listen to them and share their problems. Providing constructive suggestions for solutions also helps. A complaint can thus become a real opportunity. The way a company deals with problems can turn a negative customer experience into a positive one and show the customer that it takes their problems seriously.

How to calculate your complaint rate
The complaint rate is calculated using a simple formula. To do this, you first need to check how many orders were complained about in a predefined period. This number is then multiplied by 100. Then you divide the result by the total number of orders registered by the company in the same period. The number you get is your complaint rate in percent.


The formula for calculating the complaint rate is :

Complaint rate (in percent) = (total complaints x 100) / total orders.