To start, let us take a quick look at how user onboarding in SaaS companies delivers better results across all three metrics, and then draw some final conclusions.
User onboarding processes are the biggest, most powerful, and most influential factors that can increase or decrease the value of your PQLs:
From registration > to trial user > to more advanced user > to PQL > to paying customer.
How do you help users move through each stage of this so-called “funnel”?
It is at the stage of converting PQL into a paying customer macedonia phone number data that you will either be on the direct path to success, or you will have to go back to the drawing board and develop your lead generation strategy all over again.
User onboarding: Don’t leave users who have installed your products on their own devices completely alone. Increase retention and show new customers how your service works — and lead leads to success.
Feature adoption: Introduce new features, promote them, and highlight them, helping customers discover more benefits and value without burdening their user experience.
In-product messaging: Within your product, you can offer educational content that is 100% tailored to different user segments depending on where they are in the process – embedded videos, video ads, tooltips, etc.
Gather insights: Get the qualitative and quantitative feedback your company needs to better understand users, iteratively optimize, and deliver exciting new UX in a way that's unobtrusive, easy, and incredibly user-friendly.
Interactive Help Center: If your particular framework is complex and expensive, you will likely have to work hard to implement it. However, using an interactive help center simplifies and speeds up the process of implementing a SaaS product, making it intuitive.
If you don’t know how to code or simply can’t spend your precious time on developing onboarding, take a look at our Experrto platform. It’s a browser plugin that lets you customize user onboarding and help them achieve their first results in your product with educational interactive tours.