Pre-built Chatbot vs AI Conversational Chatbot: Which is Better and Why?
Posted: Tue Jan 21, 2025 7:05 am
Does the rapid rise of conversational AI chatbots mean the end of pre-built chatbots? Are Chat GPT and the rest of the AI gang here to take the world by storm? At first glance, the chatbot vs conversational AI debate seems like a no-brainer. Most people think that conversational AI chatbots will wipe out everything that stands in their way. With their natural language understanding (NLU) and ability to converse contextually, there’s no doubt that conversational AI chatbots are leaps and bounds ahead of the alternatives!
But what about usability and effectiveness? Think of it this way: You and your friend go to two real estate websites, one with a pre-made chatbot and the other with a conversational AI chatbot. You both search for a property in London that costs no more than €500,000. While you can just click a few buttons to find the listings you need, your friend has to type the entire query into the conversational AI chatbot for it to understand what you really want.
Does this mean that pre-built chatbots are still viable alternatives to GPT Chat? To understand this better, we’ll need to take a look at both the technology and the differences of a pre-built chatbot versus conversational AI. Buckle up!
Both regular and conversational AI chatbots exist to help web users to get answers to their questions. But which is better to ask what sort of questions?
Chatbot vs. Conversational AI: Which is Better? “Ask.”
Pre-built chatbot vs AI conversational chatbot: Basic technologies used
As I mentioned earlier, conversational AI chatbots use a technology called natural canadian cto cio email database language understanding (NLU). What NLU does is help AI understand the context behind a sentence, rather than just understanding the sentence itself.
For example, these two sentences:
I am a customer of yours, can I benefit from a discount?
I would like to become your customer, am I entitled to any discounts?
Without NLU, a chatbot won't be able to understand the subtle difference in context between the two sentences; it will only pick up on certain keywords, such as "customer" and "discount," and issue a response based on them.
But what about a pre-built chatbot ? There are actually several types of pre-built chatbots, but the basic function common to all of them is that they are built to follow a script. And this script can be extended to any number of different topics or conversations that you intend for your web visitors to have with the chatbot.
Despite following a script, the great thing about pre-built chatbots is their usability. Unlike conversational AI chatbots, users don’t have to type any instructions into pre-built chatbots. With a few simple clicks of a button, the user can get from point A to point B quite easily.
But what about usability and effectiveness? Think of it this way: You and your friend go to two real estate websites, one with a pre-made chatbot and the other with a conversational AI chatbot. You both search for a property in London that costs no more than €500,000. While you can just click a few buttons to find the listings you need, your friend has to type the entire query into the conversational AI chatbot for it to understand what you really want.
Does this mean that pre-built chatbots are still viable alternatives to GPT Chat? To understand this better, we’ll need to take a look at both the technology and the differences of a pre-built chatbot versus conversational AI. Buckle up!
Both regular and conversational AI chatbots exist to help web users to get answers to their questions. But which is better to ask what sort of questions?
Chatbot vs. Conversational AI: Which is Better? “Ask.”
Pre-built chatbot vs AI conversational chatbot: Basic technologies used
As I mentioned earlier, conversational AI chatbots use a technology called natural canadian cto cio email database language understanding (NLU). What NLU does is help AI understand the context behind a sentence, rather than just understanding the sentence itself.
For example, these two sentences:
I am a customer of yours, can I benefit from a discount?
I would like to become your customer, am I entitled to any discounts?
Without NLU, a chatbot won't be able to understand the subtle difference in context between the two sentences; it will only pick up on certain keywords, such as "customer" and "discount," and issue a response based on them.
But what about a pre-built chatbot ? There are actually several types of pre-built chatbots, but the basic function common to all of them is that they are built to follow a script. And this script can be extended to any number of different topics or conversations that you intend for your web visitors to have with the chatbot.
Despite following a script, the great thing about pre-built chatbots is their usability. Unlike conversational AI chatbots, users don’t have to type any instructions into pre-built chatbots. With a few simple clicks of a button, the user can get from point A to point B quite easily.