Best Customer Support Plugins for WordPress
Posted: Sun Jan 19, 2025 5:12 am
Best Customer Support Plugins for WordPress
Looking for tools to improve customer service on your website? We have something for you. In this article, we will take a look at some of the best WordPress customer service plugins that you should try to improve the customer experience on your site.
Table of Contents view
Types of Customer Support Plugins
Before we check out the plugins, let’s understand the different types of customer support tools better.
1) Live chat
Live chats are very common these days. They give visitors the denmark phone number data to speak to a customer support representative in real time. This improves the visitor experience on your site and can help you increase sales and conversion rates. Customers usually like live chats because they can get answers quickly instead of having to wait days for a response. However, they also require websites to have at least one dedicated person to answer these chats, which can increase costs.
2) Online tick system
This is a common practice for large companies. Customers need to open a support ticket through the software you have configured on your WordPress site and your team will respond depending on the topic and urgency. This can be done through channels like email, tools like Zendesk, Slack , etc.
The main advantage of this system is that it allows your team to add internal notes and forward the ticket to different departments depending on the question or problem your team is solving.
3) Helpdesk
A Help Desk collects information about your product, its customization, integrations, and documentation. It helps your support team get information and is also useful for redirecting users when they have questions on those topics.
Help desks are usually divided into different sections and each section has posts dedicated to the most important topics. Help desks are also known as knowledge base systems. You can create help desks using the options offered by WordPress or by using dedicated plugins.
Before we get into our list of WordPress customer support plugins, let’s take a look at the main benefits of these tools.
Why use a customer support plugin?
Customer support plugins are excellent tools to help you reduce cart abandonment, increase conversion rates, and improve your visitors' overall experience.
Whether they’ve come to your site to search for information or purchase a product, visitors expect quick responses. That’s why customer service is so important and can have a big impact on your business.
Customer support tools are especially important for online stores, as they can make the difference between making a sale or not. So, if you sell products or services online, offering customer support is a must. This will not only help you increase your sales, but it will also increase customer satisfaction and turn a visitor into a repeat customer.
Depending on the type of business you have, you will need a different type of customer support system, but you should have at least one tool.
Instead of writing code, it is much easier to use a dedicated plugin. This will make your work much easier and will help you set up your customer support system in no time, even if you are a beginner.
Best WordPress Customer Support Plugins
Now let's take a look at the best customer support plugins for WordPress:
WhatsApp Chat (Free and Premium)
Telegram Chat (free)
Help Scout (Free and Premium)
Zendesk (Free and Premium)
Awesome Support (Free and Premium)
WPHelpDesk (Premium)
Let's take a look at their main features, so you can choose the one that best suits you.
1) WhatsApp Chat
Social Chat – Click To Chat App Button
Author(s): QuadLayers
98%
Ratings
200,000+
Installs
WP4.7+
Requirements
More info
wp-whatsapp-chat.7.5.0.zip
Current Version: 7.5.0
Last Updated: 28/11/2024
98%
Ratings
200,000+
Installs
WP4.7+
Requirements
WordPress.org Plugin PageSocial Chat – Click To Chat App Button
If you want a solution that integrates WhatsApp with your WordPress website, WhatsApp Chat is the best choice. This plugin allows visitors to start a WhatsApp chat from your site with one click and includes many customization options.
It also allows you to add unlimited support agents and set working hours for each of them. Additionally, you can customize the chat, button, colors, add custom messages and much more. WhatsApp Chat is also ready to be translated with WPML , so you can translate it into multiple languages without any hassle.
Looking for tools to improve customer service on your website? We have something for you. In this article, we will take a look at some of the best WordPress customer service plugins that you should try to improve the customer experience on your site.
Table of Contents view
Types of Customer Support Plugins
Before we check out the plugins, let’s understand the different types of customer support tools better.
1) Live chat
Live chats are very common these days. They give visitors the denmark phone number data to speak to a customer support representative in real time. This improves the visitor experience on your site and can help you increase sales and conversion rates. Customers usually like live chats because they can get answers quickly instead of having to wait days for a response. However, they also require websites to have at least one dedicated person to answer these chats, which can increase costs.
2) Online tick system
This is a common practice for large companies. Customers need to open a support ticket through the software you have configured on your WordPress site and your team will respond depending on the topic and urgency. This can be done through channels like email, tools like Zendesk, Slack , etc.
The main advantage of this system is that it allows your team to add internal notes and forward the ticket to different departments depending on the question or problem your team is solving.
3) Helpdesk
A Help Desk collects information about your product, its customization, integrations, and documentation. It helps your support team get information and is also useful for redirecting users when they have questions on those topics.
Help desks are usually divided into different sections and each section has posts dedicated to the most important topics. Help desks are also known as knowledge base systems. You can create help desks using the options offered by WordPress or by using dedicated plugins.
Before we get into our list of WordPress customer support plugins, let’s take a look at the main benefits of these tools.
Why use a customer support plugin?
Customer support plugins are excellent tools to help you reduce cart abandonment, increase conversion rates, and improve your visitors' overall experience.
Whether they’ve come to your site to search for information or purchase a product, visitors expect quick responses. That’s why customer service is so important and can have a big impact on your business.
Customer support tools are especially important for online stores, as they can make the difference between making a sale or not. So, if you sell products or services online, offering customer support is a must. This will not only help you increase your sales, but it will also increase customer satisfaction and turn a visitor into a repeat customer.
Depending on the type of business you have, you will need a different type of customer support system, but you should have at least one tool.
Instead of writing code, it is much easier to use a dedicated plugin. This will make your work much easier and will help you set up your customer support system in no time, even if you are a beginner.
Best WordPress Customer Support Plugins
Now let's take a look at the best customer support plugins for WordPress:
WhatsApp Chat (Free and Premium)
Telegram Chat (free)
Help Scout (Free and Premium)
Zendesk (Free and Premium)
Awesome Support (Free and Premium)
WPHelpDesk (Premium)
Let's take a look at their main features, so you can choose the one that best suits you.
1) WhatsApp Chat
Social Chat – Click To Chat App Button
Author(s): QuadLayers
98%
Ratings
200,000+
Installs
WP4.7+
Requirements
More info
wp-whatsapp-chat.7.5.0.zip
Current Version: 7.5.0
Last Updated: 28/11/2024
98%
Ratings
200,000+
Installs
WP4.7+
Requirements
WordPress.org Plugin PageSocial Chat – Click To Chat App Button
If you want a solution that integrates WhatsApp with your WordPress website, WhatsApp Chat is the best choice. This plugin allows visitors to start a WhatsApp chat from your site with one click and includes many customization options.
It also allows you to add unlimited support agents and set working hours for each of them. Additionally, you can customize the chat, button, colors, add custom messages and much more. WhatsApp Chat is also ready to be translated with WPML , so you can translate it into multiple languages without any hassle.