What can be done instead with negative reviews?
Posted: Wed Jan 08, 2025 3:41 am
The first thought, as a business manager, might be to focus on positive reviews . It is clear that a service that has a very high average rating is a service that many users have trusted to the point of wanting to share the positive experience online. Being able to have a Trustpilot badge on your site with the stars indicating your average rating is an excellent business card. You can also use your Trustpilot rating if you need to introduce yourself to some investors. So far the obvious and almost obvious benefit of positive reviews.
Unless you're St. Francis or Mother Teresa, there's bound czech republic phone number to be someone who doesn't like what you do . And usually, in a sea of positive reviews, it's the negative reviews that seem to catch the eye.
After all, if you've ever shopped on Amazon, you've probably learned by now that before you hit buy, you need to check out all the negative reviews to find the flaws the retailer doesn't want you to find. Likewise, knowing that someone online has left a negative review about you is not fun and can ruin the image you're building of yourself on the internet. Or is it?
Even negative reviews left on Trustpilot can have value and turn into a positive boomerang. To do this, you must learn to listen to the complaints that are made to you.
You will find yourself, and this always happens in the real world, with someone who will leave a negative review for you regardless. These types of negative reviews cannot be changed even if the customer service becomes exceptional, simply because there are people who do not change their minds.
Other negative reviews, however, can instead be a springboard to demonstrate that even when things don't go well ( especially when things don't go well) you are the manager of a reliable business .
In the case of a negative review, try to understand what went wrong and construct a response in the space that Trustpilot makes available to you in order to start a dialogue with the person who left the review and find a solution that can be satisfactory for him or her.
Unless you're St. Francis or Mother Teresa, there's bound czech republic phone number to be someone who doesn't like what you do . And usually, in a sea of positive reviews, it's the negative reviews that seem to catch the eye.
After all, if you've ever shopped on Amazon, you've probably learned by now that before you hit buy, you need to check out all the negative reviews to find the flaws the retailer doesn't want you to find. Likewise, knowing that someone online has left a negative review about you is not fun and can ruin the image you're building of yourself on the internet. Or is it?
Even negative reviews left on Trustpilot can have value and turn into a positive boomerang. To do this, you must learn to listen to the complaints that are made to you.
You will find yourself, and this always happens in the real world, with someone who will leave a negative review for you regardless. These types of negative reviews cannot be changed even if the customer service becomes exceptional, simply because there are people who do not change their minds.
Other negative reviews, however, can instead be a springboard to demonstrate that even when things don't go well ( especially when things don't go well) you are the manager of a reliable business .
In the case of a negative review, try to understand what went wrong and construct a response in the space that Trustpilot makes available to you in order to start a dialogue with the person who left the review and find a solution that can be satisfactory for him or her.