4. Empowering customer self-service

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This has also proven helpful in the healthcare industry, where no one wants to be left waiting. Conversational AI alleviates long wait times and patient friction by handling the quicker tasks—freeing up your team to address more complex patient needs.

Using conversational AI, patients can schedule appointments at nearby locations, request prescription refills, access educational resources and can even receive diagnoses for minor issues, helping to alleviate waiting room congestion. And in both of these industries, AI can serve as a starting point for users before routing them to the albania phone number data appropriate department or person to talk to.

Common challenges with AI conversation tools
Implementing conversational AI into your team workflows opens many doors. But this new technology is not without its bumps. Let’s explore some common challenges that come up for these tools and the teams using them.

Insufficient training
With any new technology, there’s a learning curve or some uncertainty. Conversational AI tools are no different.

According to The 2023 State of Social Media report, three of the top challenges a company may face in utilizing AI and ML technology in marketing include insufficient training and development for business leaders, limited org experience and a lack of understanding among business leaders about how AI and ML work.