How to Respond to Customer Feedback: Chat2Desk and Pointer Integration

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To quickly respond to a customer review on online maps and review sites, use the Chat2Desk and Pointer integration. It allows you to combine the capabilities of both services and manage work with clients. From one window, you can process both reviews and messages from messengers and social networks.

One window for communication with clients in Chat2Desk
Chat2Desk is an omnichannel chat center that aggregates customer requests from messengers and social networks: WhatsApp, Telegram, VKontakte and others. All requests are processed in one interface, which helps operators respond to questions faster, and automation through chatbots reduces the load on support and frees from routine.

Automation of work with reviews and address data in Pointer
Pointer is a service for automating the management of reviews and address information of companies. It works with more than 50 other platforms: Yandex, Google, 2GIS, Zoon, Avito, Banki.Ru and many others. The tool helps to centrally update data and process reviews, maintaining fresh information about the company on all resources.



How does this work
The integration unites Chat2Desk and Pointer, helps to work with reviews conveniently and quickly.

Feedback received through Pointer immediately appears in the Chat2Desk interface.


If this is a new request, the system creates a client card; if the client already exists belgium whatsapp data in the database, the data is added to his profile.
Agents respond to reviews directly in Chat2Desk, and responses are automatically passed back to the original platform via Pointer.
Benefits of integration
Fast response to reviews . All reviews and messages are collected in one window - this will help to promptly respond to each request.
Don't miss a single review . Notifications about new reviews come to Chat2Desk, as well as messages from messengers, so no request will remain unanswered.
Context before your eyes . Along with the review comes information about the branch and the text of the message, which simplifies the work of operators.
Who will benefit from the integration?
The tool is suitable for companies with several branches that want to centralize feedback management and improve the efficiency of review processing. It is also useful for those who want to improve the quality of customer service by promptly responding to feedback from online maps and review sites.

Try Pointer
If you are not using Pointer yet, but want to attract more customers from online maps, catalogs and review sites, update information about the company, work effectively with reviews and increase the rating, leave a request at the link . Pointer specialists will conduct a free consultation for you and tell you how the service can help your company.