You adjust in your organization?
Posted: Mon Feb 17, 2025 7:03 am
It's not about the number of interactions and conversations, it's about how social media contributes to your business results, from turnover to market share to customer satisfaction
It is not only about listening and involving, but it is also important what action you ultimately take. What do you do to solve or prevent it or what do
Involve employees (SmaC University) and therefore encourage albania phone number list and train them instead of prohibiting or discouraging these things
Don't calculate your social media ROI but take a broader approach, adding value throughout the entire customer lifecycle process
It's a journey! It's new and it's changing. So you have to adapt your social media approach regularly, nothing is fixed
Social media is also about having patience. Sowing before you can reap.”
Can you tell us something about the evolution of social media usage at Dell?
“Developments are certainly not standing still. It is important that we remain flexible, that we adjust our strategy if necessary. That we involve more colleagues, perhaps open more Command Centres. So we will continue to expand as long as we respond better to the needs and services to our customers. That is what it is all about. We do not do it to be busy with social media; we do it to be able to reach our customers better, to offer products that meet their needs even better.”
It is not only about listening and involving, but it is also important what action you ultimately take. What do you do to solve or prevent it or what do
Involve employees (SmaC University) and therefore encourage albania phone number list and train them instead of prohibiting or discouraging these things
Don't calculate your social media ROI but take a broader approach, adding value throughout the entire customer lifecycle process
It's a journey! It's new and it's changing. So you have to adapt your social media approach regularly, nothing is fixed
Social media is also about having patience. Sowing before you can reap.”
Can you tell us something about the evolution of social media usage at Dell?
“Developments are certainly not standing still. It is important that we remain flexible, that we adjust our strategy if necessary. That we involve more colleagues, perhaps open more Command Centres. So we will continue to expand as long as we respond better to the needs and services to our customers. That is what it is all about. We do not do it to be busy with social media; we do it to be able to reach our customers better, to offer products that meet their needs even better.”