Not all clients are equally useful: how to recognize them and whether it is worth working with them
Posted: Sat Feb 01, 2025 10:59 am
Who are we talking about? Sometimes peace of mind is more valuable than money. The same is true when working with clients. Sometimes you come across such “personnel” that it is easier to refuse than to come to an agreement with them. We will tell you by what signs you can recognize such clients.
What to do? Whether to work with such clients or not is a personal matter. But if you decide to do so, take our useful advice into account.
What kind of clients can harm a business?
First, let's figure out how "harmful" clients can be dangerous for a business and a company and why it is better not to work with them.
Instead of profit, such clients bring only headaches. In the end, it is more profitable not to cooperate with them at all.
They disrupt work deadlines and put the company's business processes at risk.
Distract your staff from cayman islands email list really important tasks with their requests, concessions or comments on the results.
So, blacklist these clients and don't work with them.
Types of toxic clients
"They themselves don't know what they want"
Very meticulous at first glance, clients, but, in fact, they themselves simply do not fully understand what they need. Consequently, it will be simply impossible to agree on anything with him.
Signs of an “ignorant” client:
calls regularly and writes endlessly in order to convey to you the essence of the issue;
constantly asks to make some meaningless edits;
he can’t decide on a single service for a long time, weighs all the pros and cons, tries to persuade you to “mix” something individually to suit his needs.
How to work with such clients?
There is no need to be afraid of losing a client.
Clearly define your terms, tell about the products. Work exclusively within these limits.
Limit all communication to calls 1-2 times a week at a certain time of day. Do not respond to voice messages.
Develop scripts for your managers to work with different types of clients.
What to do? Whether to work with such clients or not is a personal matter. But if you decide to do so, take our useful advice into account.
What kind of clients can harm a business?
First, let's figure out how "harmful" clients can be dangerous for a business and a company and why it is better not to work with them.
Instead of profit, such clients bring only headaches. In the end, it is more profitable not to cooperate with them at all.
They disrupt work deadlines and put the company's business processes at risk.
Distract your staff from cayman islands email list really important tasks with their requests, concessions or comments on the results.
So, blacklist these clients and don't work with them.
Types of toxic clients
"They themselves don't know what they want"
Very meticulous at first glance, clients, but, in fact, they themselves simply do not fully understand what they need. Consequently, it will be simply impossible to agree on anything with him.
Signs of an “ignorant” client:
calls regularly and writes endlessly in order to convey to you the essence of the issue;
constantly asks to make some meaningless edits;
he can’t decide on a single service for a long time, weighs all the pros and cons, tries to persuade you to “mix” something individually to suit his needs.
How to work with such clients?
There is no need to be afraid of losing a client.
Clearly define your terms, tell about the products. Work exclusively within these limits.
Limit all communication to calls 1-2 times a week at a certain time of day. Do not respond to voice messages.
Develop scripts for your managers to work with different types of clients.