The amount of money our SaaS product can save your customers
Posted: Thu Jan 30, 2025 5:15 am
How much can your SaaS product help customers make more money?
Business Processes Your SaaS Product Can Improve
How Much Can Your SaaS Product Increase Revenue?
Backing up your free trial with real, solid data is the best way to convince potential customers to become paying customers.
How One Startup Increased Sales Conversion by 68%
7. Provide excellent customer service
Every company, especially a SaaS company, should make customer service a top priority. That’s because you’ll likely never meet your customers in person, so it’s hard to establish a personal bolivia mobile database relationship. Many SaaS sales reps focus on acquiring new customers, moving them into a recurring payment cycle, and then acquiring more new customers. But what about existing customers? In general, they’re the real source of revenue. In the SaaS industry, only 5-30% of a company’s revenue comes from the initial sale. The rest comes from renewals and upsells. So to get the other 70-95%, you need to provide an amazing customer service experience for both your prospects and current customers. Here are a few facts that highlight the importance of exceptional customer service:
For SaaS companies, customer service must be provided in at least the following ways:
Free updates or discounts for regular users
Individual online training
24/7 support
Customer Success is a Key Driver of Revenue Growth for SaaS Companies
Business Processes Your SaaS Product Can Improve
How Much Can Your SaaS Product Increase Revenue?
Backing up your free trial with real, solid data is the best way to convince potential customers to become paying customers.
How One Startup Increased Sales Conversion by 68%
7. Provide excellent customer service
Every company, especially a SaaS company, should make customer service a top priority. That’s because you’ll likely never meet your customers in person, so it’s hard to establish a personal bolivia mobile database relationship. Many SaaS sales reps focus on acquiring new customers, moving them into a recurring payment cycle, and then acquiring more new customers. But what about existing customers? In general, they’re the real source of revenue. In the SaaS industry, only 5-30% of a company’s revenue comes from the initial sale. The rest comes from renewals and upsells. So to get the other 70-95%, you need to provide an amazing customer service experience for both your prospects and current customers. Here are a few facts that highlight the importance of exceptional customer service:
For SaaS companies, customer service must be provided in at least the following ways:
Free updates or discounts for regular users
Individual online training
24/7 support
Customer Success is a Key Driver of Revenue Growth for SaaS Companies