Marcin: Back to the plans. We have quite a few of them

[sumaiyakhatun26]

It is the analysis of conversations that allows us to not only extract information about the doctors' appointment, but also what the intention was there and why, for example, it went in the wrong direction. We are able to analyze all conversations in which an appointment was not made.

And of course, in many cases it is like this, that the patient simply wanted to know something – and to put it bluntly, we call such a patient – ​​a questioner. And my call center really doesn’t like questioners.

Besides, I don't think anyone likes questioners. Because then there's no sale. However, very often it results from the fact that there's either a lack of knowledge on the registration side, or the consultant is having a bad moment, because that also happens. You can have a bad day and be - I don't know - more rude. So we're able to point out such things to clients and it's valuable israel rcs data knowledge for them. Because very often they, especially the smaller facilities, don't have any internal supervisors who constantly monitor what's happening at the reception desk, and we do it anyway. So we can do it for them. And such added value for the medical facility is also something that allows us to maintain relationships with them.

Klinik.pl Plans



Artur: You can tell me, because it was said here that you can do one thing, but not the other.

Marcin: Actually, I think I can brag about it in a way. What we are still working on are opinions from the medical facility. We are doing it, it is basically ready, it will probably be implemented within a week. Each of our clients has access to a panel where they can manage their profile, where they can check which patients called them, which ones they are settling, they can download widgets for their website. In this panel, they can also respond to opinions that patients leave.

What we add, I call such a conventional "market", let's call it Brand24 for opinions about medical facilities. We have been measuring for some time now - we collect opinions from Znany Lekarz, from Google, from Facebook, from us, and facilities will see how these opinions - the number of these opinions and the value of these opinions change over time, so that they can check whether the medical or marketing efforts they are making are generally going in the right direction.