NZXT chatbot for customer engagement

[shaownhasan]

NZXT customer care rep

Source: Reddit

Meanwhile, NZXT has a dedicated on-site chatbot to usa business email list respond to anyone who prefers self-service support tools.


Chewy
Chewy is notable for its customer engagement model’s focus on retention. The company’s customer-centric marketing is based on customer-first care. It responds with personalized gifts, hand-written cards and rapid responses to their followers on social media.

The brand gets constant shout-outs and UGC thanks to their attention to detail and consistency in this department.

chewy customer engagement example

Source: Twitter

This highlights how brands that go above and beyond can see actual business impact from their efforts. Likewise, Chewy illustrates why social media should be integral to your customer experience strategy.

HubSpot
Like many SaaS companies, HubSpot takes a hybrid approach given that they have so much ground to cover. Between enterprise customers, smaller accounts and free users, each of these tiers warrants varying levels of customer care from high-touch to low-touch. Establishing customer service tiers is crucial when customers’ needs vary so much.