Integration with Instagram Direct, sending images with captions via WhatsApp and more!

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Optimize processes and gain more time for your team's strategic planning, through updates to the Bitrix24 platform , including integration with Instagram Direct and updating dashboards in the platform's integration applications: Chat Booster, eSignature and PowerZAP WhatsApp API .

Read on to find out what the main new features were.

Manage Instagram Directs in Open Channels of your Bitrix24
It's time to take advantage of the potential of Bitrix24 and increase your online sales . This month, the platform launched a new feature that has been highly anticipated by the user community: integration with Instagram Direct .

Now you can manage all your contacts, send photos and links, respond to messages received through the channel and even track the entire history of communication with your customers, directly on the platform using the Bitrix24 CRM and Contact Center modules . All to facilitate your sales process and ensure the productivity of your team.

>> Learn more about Bitrix24 CRM by clicking here.

Read more: 7 reasons to use Bitrix24 for social media support (+ 1 new feature for Instagram)

Bitrix24 Berlin Launch: New Platform Version
In May, the new version of the platform, Bitrix24 Berlin , was launched, with the special title “Never stop growing”.

With an appeal totally focused on remote work and with the premise that “Every business india telemarketing data needs to be online nowadays”, the platform brought a totally innovative level of collaboration.

Find out what the main updates to the tool were at: Meet Bitrix24 Berlin: the new version of the platform.

Latest news about exclusive applications for Bitrix24
New Helpdesk menus: more autonomy for you to learn how to use each feature
You know those details that make all the difference?

With this in mind, and in response to requests from our users, the help menus for the API WhatsApp Integration , Chat Booster and eSignature applications have gained a special, much more intuitive section, with complete tutorials from all integrators and a new section dedicated exclusively to building intelligent automations . This new feature will provide more autonomy for the learning process of the application users.

See where to find this new feature:

Helpdesk API WhatsApp Integration Menu Update

Helpdesk Chat Booster Menu Update

eSignature Helpdesk Menu Update
Sending images with integrated captions via PowerZAP WhatsApp API
Sending images via WhatsApp is very important today and can be of great help during a sales process via the channel, facilitating communication with your customer and promoting opportunities for conversion into sales.

PowerZAP WhatsApp API

With this in mind, the new PowerZAP WhatsApp API update brings a new feature to its users, now with the possibility of sending images with attached captions .

Sending messages with captions in the WhatsApp Integration API

3 Amazing New Features in the Chat Booster App
1. New journey to access the subscription menu
The subscription renewal menu, in addition to having a new look, also brings features that allow you to manage your data within your Bitrix24 account , monitoring all the details of registration updates and plans contracted in our Chat Booster application .



2. Capturing external data for your automation
Capture your customer data located in other systems and bring it into Bitrix24.

Through the new external API reading section in Chat Booster, it is possible to import information from other platforms into Bitrix24 CRM , create special automation conditions with any registration data and even build much more intelligent response flows, using keywords .





3. What has changed in the Chat Booster Helpdesk?
There are so many new things worth showing here, we've put together a video for you to see how the new Chat Booster help area has become more complete and robust.



We make your digital signature process even easier in the eSignature app
As the saying goes, “time is money.” Considering the busy day-to-day lives of our users, finding a way to facilitate processes and optimize time is a solution worth its weight in gold.

That's why we've added another way to monitor status updates in eSignature .

Now, all changes made to a signature process with your client are also sent in real time to the side menu of your Bitrix24 , in the notifications tab.