This way, the chats are retained and the customer gets a more familiar feeling because the bot interacts with them in a more natural way - in the best case, the customer does not even notice that a bot has answered them instead of a human! Do you see messenger bots as the future of customer communication? Of course, I can't see into the future, but I see a great opportunity in messenger bots.
WhatsApp account in addition to a website, email address, telephone and fax numbers.
WhatsApp is the main communication channel for private conversations in Germany, so why not for contacting companies too? Nowadays, people are fed up with calling somewhere and possibly being put on hold or having to write an email with a formal address.
They want solutions to their problems and questions - as quickly and easily as possible. Messenger bots are perfect for this.
Because messengers are now the preferred rcs data asia communication channel for most people, communication seems more personal and familiar; people feel more comfortable.
In this way, the entry hurdle and inhibition threshold for contacting a company is lower and can therefore be overcome more easily.
At the same time, the messenger bot is getting better and better, because service requests are available as a transcript.
Any misunderstandings and communication errors can be clearly assigned and assessed. For the company's employees, the transcripts are an excellent source of learning, which in turn can improve the company's service in the long term.
Do you think that the artificial intelligence of messenger bots will completely replace communication with real service employees? No, that shouldn't be the goal of installing such a bot.
Messenger bots cannot completely replace contact with service employees, at least not yet, but they can reduce the workload considerably.
The bots can help with simple, regular questions. For specific, complex questions and problems that the AI is not prepared for, the bots then refer the customer to human customer service.
This means that the customer receives a quick answer to small questions and customer service can concentrate fully on the more complex problems